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Original topic:

Sluggish/Latency

(Topic created on: 01-17-2023 06:44 PM)
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BbYna
Active Level 3
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Gaming Hub
I just wanna share a diffulty I've been dealing and noticing since w/ my A53 5G. It is honesty poor w/ comes to gaming(which I know this isnt the best unit for it). Every rank game is a pain in the arse. It'd freeze sometimes, most times is the latency of the touches and what not - and I'm not disregarding internet network factor and stuff, I just thought the update/grade would ease it up. Does anybody has same sentiment as mine? Bet I'm not alone. lol 
7 Comments
butete
Expert Level 5
Gaming Hub
are this online gaming?
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BbYna
Active Level 3
Gaming Hub
yes
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butete
Expert Level 5
Gaming Hub
are you on wifi or data connection?
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BbYna
Active Level 3
Gaming Hub
either ways. it runs ok w/ standard or quick games but rank ugh
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SanNagatori
Active Level 5
Gaming Hub
Check if you have vpn installed.
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TeamGalaxyRene
Moderator
Moderator
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Gaming Hub

Hello BbYna,

Sorry to hear that, about your gaming experience with your Samsung Galaxy A53 5G having sluggish/latency issues and we apologize for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software and related apps (Online Game*) are updated to the latest version. To update your mobile device's software, follow these steps:
 
Step 1. Go to Settings > Software update.
 
Step 2. Tap on Download and install.
 
Step 3. Follow the on-screen instructions.
 
Step 4. Reset your device.
 
 
Check Mobile Network Service Provider
 
To ensure uninterrupted gaming experience, you may reach out also the customer service representative of your Mobile Network Service Provider in order to find out the status of signal in your coverage area.
 
You may re-position or change location while playing Online Games near the source of Router Wi-Fi and/or Mobile Network coverage, which has the strongest signal.
 
Check Router Settings
 
Check the Router and its recommended Settings by accessing Wi-Fi router's settings and configure as per acceptable setup.
 
Check Online Game* Settings
 
Ensure that current setup or settings of your Online Games are up-to-date and/or compatible to work on your device.
 

Self-Diagnostic check on the Samsung Members app.

Check the status of your device with the Samsung Members app Diagnostic tool. You can select the individual categories you would like to diagnose or run a complete diagnostic check. After the diagnostic is completed, you can select the corresponding icon to see the results and status of your device. Follow the steps below to start your diagnostic check. 

 

Step 1. Run Samsung Members and select Get help on the lower half of the screen.

Step 2. Tap View tests located under Diagnostics.

Step 3. If you would like to run through all of the Diagnostics checks, tap Test all. Otherwise, tap only "Wi-Fi".

Step 4.Your Galaxy phone will then run through the checks.

Step 5. Follow the on-screen instructions to complete the check.

Step 6. When necessary, you may need to manually run or interact with the corresponding function.

https://www.samsung.com/ph/support/mobile-devices/how-to-use-diagnostics-in-the-samsung-members-app-... 

 

Also, you can submit an error report through Samsung Members app as follows:

 

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Networking/Wi-Fi".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

 

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device and offer solutions to restore it up to optimum performance.

 

https://www.samsung.com/ph/support/service-center/

 

For more assistance, you may contact us on our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or our Samsung direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
SanNagatori
Active Level 5
Gaming Hub
My friend has no problem like yours.