I recently made a post about my 2 year old 85'' Crystal UHD TV burning out 2 months past the store warranty and Samsung refusing to take any ownership and accountability for the issue. The consumer protection act in Quebec states products will have a reasonable lifetime warranty given the price paid and conditions of use. Two years in my opinion is well within the reasonable lifetime warranty period given the product. Now on to the service. My Samsung technician was amazing, however, the tools he was equipped with to provide me a great experience was lacking. I was astounded to see he was using paper invoicing, nor was he equipped with mobile credit card processing. Samsung is a billion dollar industry! They pride themselves for reinventing the future and discovering technologies. I think they forgot to invest these values in their service centers and customer experience. I have always loved Samsung and have many Samsung products, but after this unfortuante experience, I will never buy a Samsung product again.
Hi, we feel sorry and sad to hear the bad experience you had with the product. We certainly understand your frustration and we sincerely apologize for the inconvenience caused to you.
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