Dryer cracked drum

[MohamedF]

4 years ago we purchased all our appliances from Samsung because we trust it, and we chose to buy the highest level of washer and dryer, but unfortunately, after only 4 years we found out the dryer drum was cracked and ripped off the clothes. The dryer model is DVE60M9900V. It is really frustrating to have such significant damage on an appliance that was really expensive and should be of high quality. Unfortunately, I’ll tell anyone who will listen to stay away from Samsung appliances.

[Joce1]

Where do you leave ? Here in Québec you can go to small claim and you will win for sure. It must have a reasonable laps of durabilité depending how much you paid. I went to court with à 3 years old LG mobile and the juge gived me punitive dammage. 1963.00$ for à device that I paid 800.00$ 👍🏻

[Helenna]

Hi, we realize that you have been greatly inconvenienced by this situation.

Unfortunately, it seems that there is a physical damage on your dryer and it would not be covered under the Samsung warranty and it is a paid service.

Please contact any Samsung authorized service center to get it repaired.

Please use the below link to find the nearest service center details.

https://www.samsung.com/ca/support/service-center

[MohamedF]

This damage happened due to the bad quality of Samsung. We're not the only consumers who complained about this issue but it seems a known design or bad material of Samsung. Here are some links from the Samsung community itself complaining about the same issue

https://us.community.samsung.com/t5/Washers-and-Dryers/Cracked-Drum-In-Dryer/td-p/1347847/page/2

https://r1.community.samsung.com/t5/others/dryer-cracked-drum/td-p/5075062

Samsung should take the responsibility to fix its issues instead of asking consumers to do so.