03-17-2022 07:18 PM in
I was trying to trade in my S20 Plus and pre order a S22 Ultra.
When I try to use trade in ID it says "Trade in ID is used" ($345 payment pending on my Credit card)
Contacted Samsung and they put me on to Asurion.
They suggested I delete trade in APP and create a new trade in ID.
Did that and got a new Trade in ID ( second $345 payment pending on my Credit card)
Now it says "due to an error trade in service not available"
Have been emailing Asurion since 19 Feb and no help/response from Asurion. (todays date 17 March)
03-18-2022 05:00 PM in
Hi @Basa15, sorry to hear you had issues with your trade-in order. Please send through an email with the following details for this to be investigated further:
To: members.au@samsung.com
Subject: SamsungLaura - Trade-in ID is used
Details:
Name
Trade-in email used
Trade-in ID number
