Original topic:

Samsung Health not recording workouts from my S23 Ultra

(Topic created on: 03-12-2023 09:11 AM)
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gizjones
Beginner Level 2
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Samsung Health

When I start a workout on my Galaxy 5 watch, the data does not transfer to my Samsung Health app.  If Auto-detect is on, then the only data recorded will be an Auto workout - no map, split times, heart rate, etc.  If I turn auto-detect off, then nothing syncs with the health app.  I have cleared the app's cache, and uninstalled and re-installed the app.  I can view my workout and all stats on my watch, but it does not transfer to my phone (No workout data recorded).

Please help! 

1 Comment
SamsungClaudette
Community Manager
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Samsung Health

Hey @gizjones

I am sorry to hear you are having this issue. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analyzed, our team will get back to you with a response to advise further steps.

To send an error report for a wearable, follow these steps:

  1. Go to Galaxy Wearables app > click on the device desired on the side menu
  2. In the side menu, tap Contact us > Error reports (in the Get help section)
  3. Fill in details and the frequency of the issue that you have with the wearable.

Kind Regards,

SamsungClaudette

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