JustinChen
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11-19-2021 11:35 AM in
Samsung Members
I updated android 12 on my samsung s21 5g, after the update i could't use my fingerprint, i even try to restart and disable smart lock, and is still the same problem.can someone please help me?
5 Comments
nazzzz
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11-19-2021 01:42 PM (Last edited 11-19-2021 01:43 PM ) in
Samsung Members
Other few users are experiencing the same issue and they have tried solving it with the common troubleshooting tips but it gives no positive result. I suggest you bring your device to the nearest Samsung centre.
JustinChen
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11-21-2021 02:21 PM in
Samsung Members
Okay
tancolin
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11-19-2021 05:22 PM in
Samsung Members
Try reset fingerprint
JustinChen
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11-21-2021 02:21 PM in
Samsung Members
Thanks for the advice but still can't
tancolin
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11-21-2021 02:55 PM in
Samsung Members
But mine s21 is ok. Maybe need go Samsung centre check