Samsung On-line Store

Hi team, For any questions to do with the Samsung store, either pre or post purchase, please post in here and one of the team will be happy to help... View Post

It’s been a week since my S24 Ultra online purchase and my order status is still “Processing” stage. I’ve called customer services and emailed them... View Post

Hello fellow members,I would like to say that I made an online order 3 weeks ago for a very small item - a galaxy smart tag 2 and the silicone case -... View Post

History HiHello  View Post

Order placed on the 19th of November. 15 calls, and multiple attempts to email later, and order is still waiting for approval. E-store team is only... View Post

Anyone else really annoyed at the waiting for approval problem with online orders? I placed my order last Saturday and my order has spent the entire... View Post

Would anyone know if there was any way to post feedback on the Estore anywhere? Don't want to be negative as I love the community but due to a... View Post

@samsungNZ when do we get the rewards points credited after a purchase? I just got the Fold, watch5 Pro and a case but don't see the rewards... View Post

Samsung customer service is very incompetent. I'm waiting for a return slip to be emailed to me for nearly 3 weeks now. Long story short I ordered... View Post

Hi,I have been waiting for my S22 Ultra order since 4th march and there are no updates whatsoever on my account - shows "Processing". Is there... View Post

Hi,I have received my order but it was mixed up with someone else’s. I have contacted customer support and sent an email to estorenz@samsung.com.... View Post