Resolved! Solved

Original topic:

an unusual software change has been detected

(Topic created on: 09-25-2022 11:51 PM)
oelbing
Active Level 3
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Support
Halo, Olah! guys, 

Got that when i tapped the samsung members>support>device test>official software. Yet its official in the "about phone".

May i know what should i do? Havent touched anything yet, not even software update. This stayed from the moment i bought this refurbished unit from china Lazada.

Thanks for the team help you may afford.




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1 Solution


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Solution
Khaled75
Expert Level 5
Support
What Android version is it running on? Try updating it.

View solution in context

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11 Comments
Khaled75
Expert Level 5
Support
What phone are you using?
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oelbing
Active Level 3
Support
j720f/ds. oh, i didnt know if its unit dependent. as articles ive searched produced generic results i.e., regardless of samsung unit.
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Solution
Khaled75
Expert Level 5
Support
What Android version is it running on? Try updating it.
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oelbing
Active Level 3
Support
ty khaled, i might be going to it. at least it matched with Sam's reply...
oelbing
Active Level 3
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ty still khaled for your concern and effort..
Khaled75
Expert Level 5
Support
What Android version is it running on?
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Support
try running device update
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oelbing
Active Level 3
Support
ty butete, i may yet have to wait on others on their ideas specially Sam...
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Sam-TheRightCareGuy
Community Manager
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Hello oelbing,

Thanks for letting us know about your Samsung Galaxy device issue of receiving, a report of an unusual software change has been detected.

We acknowledge your query and we are here to provide quick fixes and offer solutions to your device's problems.

A) Before we begin, ensure that your device is up-to-date with the latest software updates.

Settings > About Phone > Software updates > Download and install > Follow on screen notifications/messages.

B) Send the error through Samsung Members app as follows:

Open Samsung Members App > Tap Get help > Send Feedback > Error Report/Ask questions).

Note : Please attached the error log file within 15 minutes of the error occurred.

 

C) For further assistance, you may contact our online Samsung support channels below.

https://www.samsung.com/ph/support/contact/#onlinesupport  


https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 

D) And/ or Contact our Samsung Hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
84222111 [All Product, Landline]
Daily (8:00AM to 8:00PM)
 
Hope this content helpful and your problem gets solved.
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