22Jorge
Active Level 1
Options
Support

Can anyone help me.. my microsd card was encryted on my Samsung Galaxy A71. but when I want to decrypt it.. the button for decrypt is not activated... I can't recover now my files on my microsd card. Those pictures and videos are all important to me... 

I copied my pictures and videos on my laptop but since it is encrypted.. it won't open... can anyone please help me.... 

Thank you...

11 Comments
Support
did you use the encryption native to android or did you used as app for encryption?
0 Likes
22Jorge
Active Level 1
Support
I used the native to android. The one on its setting under Biometrics and security
0 Likes
Support
setting your expectation something went wrong kaya nagkaganyan considered your data lost, long shot you need to use card reader and via pc
0 Likes
22Jorge
Active Level 1
Support

do you know how to decrypt using a pc?

 

Support
long shot use card reader, plug it to pc and use a data recovery software
0 Likes
22Jorge
Active Level 1
Support

how can i recover my files?

0 Likes
KyauSana
Active Level 10
Support
Ok, did you encrypt it with a third party app??
0 Likes
22Jorge
Active Level 1
Support
No just from the phone settings
0 Likes
KyauSana
Active Level 10
Support
Oh then you should be able to decrypt it
0 Likes