FloppaJJS
Active Level 6
Options
Support
So the error occurred again while I just downloaded this app ""My Home Credit"" 

image


then my phone restarted and said "(unknown app) isn't optimized for this android version. Screen touches may be delayed or not recognized."

And when I went to this app (Samsung Members) the error log appeared again with the same attached logs, but different log create time..

image


My diagnosis tests also restarted to default after this happened.

image




Can anyone explain what is happening? This is the second time happening?

3 Solutions


Accepted Solutions
Solution
ProCo
Expert Level 2
Support
FloppaJJS, Good day! Have you register and verified account on My Home Credit application. If not you may follow this 5 steps for you to download the application.
Here are the troubleshooting steps you can follow:
1. Close all applications
2. Check your Internet connections, make sure its stable
3. For our Android app, we support versions Lollipop onwards.
4. Ensure that you have the latest version of the app
5. Then log in
If the problem persists after all the troubleshooting steps, please send an email with a screenshot of the error to info@homecredit.ph, with subject line ERROR in MOB APP then include your account number and date of birth.

I hope this will help your concern. Stay safe!

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Solution
Support
much better, remove home credit, after my loan has ended i renoved the app

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Solution
Sam-TheRightCareGuy
Community Manager
Options
Support

Hello FloppaJJS,

We appreciate you contacting us to determine the cause of your Samsung Galaxy A32's error issues with the Home Credit apps that are currently installed.

It is disheartening to learn that the issue persists despite DIY attempts to resolve it. Don't stress ; we're here to help, offer quick fixes, and fix your device's problems.

We need you to try the fundamental steps listed below in order to determine the cause of the issue and find possible solutions.

A) Ensure that your device is up-to-date with the latest Software updates.

Settings > About Phone > Software Updates > Download and Install > Follow On-screen Notifications

B) Update the apps to the latest updates.

Open the Apps in the Google Play Store > click Update > Open 

C) Uninstall and Re-install the Apps

Select the Apps > Uninstall > Restart your device > Download again through Google Play Store > Click Updates

D) For further assistance, you may contact us on the below online support channel links.

https://www.samsung.com/ph/support/contact/#onlinesupport 


https://samsung-livechat.sprinklr.com/seao/ph/index.html 

E) And/ or contact our Samsung hotline numbers below.

 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
84222111 [All Product, Landline]
Daily (8:00AM to 8:00PM)
 

F) If the problem persists, you may bring your device to nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/

Hope this content is helpful and your problem gets solved.

View solution in context

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3 Comments
Solution
ProCo
Expert Level 2
Support
FloppaJJS, Good day! Have you register and verified account on My Home Credit application. If not you may follow this 5 steps for you to download the application.
Here are the troubleshooting steps you can follow:
1. Close all applications
2. Check your Internet connections, make sure its stable
3. For our Android app, we support versions Lollipop onwards.
4. Ensure that you have the latest version of the app
5. Then log in
If the problem persists after all the troubleshooting steps, please send an email with a screenshot of the error to info@homecredit.ph, with subject line ERROR in MOB APP then include your account number and date of birth.

I hope this will help your concern. Stay safe!
Solution
Support
much better, remove home credit, after my loan has ended i renoved the app
Solution
Sam-TheRightCareGuy
Community Manager
Options
Support

Hello FloppaJJS,

We appreciate you contacting us to determine the cause of your Samsung Galaxy A32's error issues with the Home Credit apps that are currently installed.

It is disheartening to learn that the issue persists despite DIY attempts to resolve it. Don't stress ; we're here to help, offer quick fixes, and fix your device's problems.

We need you to try the fundamental steps listed below in order to determine the cause of the issue and find possible solutions.

A) Ensure that your device is up-to-date with the latest Software updates.

Settings > About Phone > Software Updates > Download and Install > Follow On-screen Notifications

B) Update the apps to the latest updates.

Open the Apps in the Google Play Store > click Update > Open 

C) Uninstall and Re-install the Apps

Select the Apps > Uninstall > Restart your device > Download again through Google Play Store > Click Updates

D) For further assistance, you may contact us on the below online support channel links.

https://www.samsung.com/ph/support/contact/#onlinesupport 


https://samsung-livechat.sprinklr.com/seao/ph/index.html 

E) And/ or contact our Samsung hotline numbers below.

 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
84222111 [All Product, Landline]
Daily (8:00AM to 8:00PM)
 

F) If the problem persists, you may bring your device to nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/

Hope this content is helpful and your problem gets solved.

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