Flex Mode Sensor Action Required

[VincentCalvero]

Hi! Anyone here experiencing the same problem on ZFlip3 devices? This isn't the first time that this happens. 😔

The first one was wayback August and they needed to replace the display itself. Now, it happens again. 😏

[RexKinglithrel]

Nangyari narin po yan sa phone ko pero yung battery daw ang may problema nung chineck ko sa diagnostic tapos after inupdate ko sa one ui 5 at nag update yung ibang apps tapos chineck ko ok na sya ulit baka yung app po yung problema.

[TeamGalaxyRene]

Hello Nathaniel21,

We are sorry to hear about your experience with your Samsung Galaxy Z Flip 3 having issues with the Flex Mode Sensor, and we apologize for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software is updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Restart your device.

Submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Sensor/Touch".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device with suggestions, and offer to provide prompt solutions to restore it up to optimum performance.

https://www.samsung.com/ph/support/service-center/

For more assistance and guidance, you may contact us on our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Stay safe and have a nice day ahead! Thank you for contacting Samsung.

[failedFold35g]

My fold 3 has the same issue. 

All updates done 

 

[VincentCalvero]

Sad to say, the only way to solve this is to replace the whole screen