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03-01-2024 03:25 PM (Last edited 03-01-2024 03:33 PM ) in
Supporti waited for more than 3 weeks to have my pre-ordered S24 Ultra. And when finally I got it, and just after 5 days, Wednesday, while at home, i suddenly can't log in. I input the correct passcode and nothing happened, also the fingerprint icon is gone. It didn't recognized my passcode. So I have to go to the service center in the morning. They had it reset and I thought everything is okay. So it was time consuming setting all the apps again on the phone. Then last night, on it's 7th day, it happened again while I was in a mall. So we went to the service center instead of going home cause it was late, and they told me that I have to left my phone and they will check it and observe it. I told them I want it replaced, but they told me it's subject for approval. I upgraded to have a better phone for work then this happened. I don't have an extra phone cause I traded my last samsung phone for Ultra. It's stressful and hassle. I bought a new one, not a second hand, and the price of the phone is not just you know cheap. Who wants to you buy a new phone and instead get stressed to go back again and again to a service center. I demand a change of unit.
Did anyone experience this with your S24 Ultra?
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03-02-2024 02:01 PM (Last edited 03-02-2024 02:02 PM ) in
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03-02-2024 09:45 PM in
Supportwell, now im quite regretting upgrading. i was using s22 plus before upgrading and i had no problem with it for 2 yrs!
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03-02-2024 09:59 PM in
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03-07-2024 06:54 PM in
Supportand for the 3rd time it happened, they say motherboard will be replaced lol. I want it replaced.
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03-02-2024 10:50 PM in
Supportwell now they called and said that phone is okay with just a software update hmmm...
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03-07-2024 07:10 PM in
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03-07-2024 07:19 PM in
Supportnever encountered any problem with my s22+ before.
for the 3rd incident, they told me motherboard needs to be replaced 😅
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03-07-2024 07:28 PM in
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03-09-2024 02:24 PM in
Supporthere