Update on my situation. Di parin acknowledged ni samsung na merong issue with their s20+ devices. Spoke to one of the VOC rep to get approval for a free of charge screen replacement and was declined and offered to have a discount as only. Mag offer ba kau ng discount kung ndi niyo alam na kasalanan nio ang naeexperience naming mga consumer?
Members app as follows: Step 1. Long press Samsung Members icon on Apps screen and tap Error reports. Step 2. Tap OK on agreement popup to send system log data. Step 3. Select Symptom category "Display". Step 4. Describe the problem in details and SEND.
We are sorry to hear about your experience with your Samsung Galaxy S20+ having issues with the pink line on screen.
Also, your expectation with the VOC team regarding the free of charge repair on your device, that seems to be have lapsed. As we seek your understanding in this regard, the promo discount is a limited offer only for some select devices so your device can be restored to the optimum performance with a reasonable prices for labor, service and parts replacement. In the meantime, I highly recommend bringing your device to the nearest Samsung authorized service center in your area so they can start assessing it and provide solutions to restore it.
