Samsung Redemption

[Ginx]

Hello! So I purchased a phone during the great summer sale and I still haven't received the gift that it comes with the purchase and its been 2 months. Is it normal? I tried sending an email but they don't reply anymore. :(

[TeamGalaxyDD]

Hi Ginx! Would you mind sending us the reference number for your order? You can paste it in the comments 😄

[Ginx]

hello! here it is PHG20230619075343-227

[summeRamirez]

Is this resolved?