Samsung Store - thank you for your order 197113 from 23 Apr 2023 / Free Galaxy Buds2 not received
I ordered the phone and according to point 13. I should have received Free Galaxy Buds2
13. Purchase from Samsung.com by 25/04/23. Free Galaxy Buds2 automatically allocated on purchase and will be delivered separately within 30 days. Colour of Buds2 provided at random and cannot be changed.
I didn´t receive the Galaxy Buds2 and the fulfillment company exertis.com says it is a Samsung issue - contact Samsung.
How big is the chance that Samsung fulfills the order correctly according to the purchase contract?
Thanks for letting us know here your difficulty receiving your free Samsung Galaxy Buds2 as per your order # 197113. I'll do my very best to sort this out and follow-up with the dedicated team. Rest assured that all updates will be communicated through your registered email addresses and or mobile number(s) only.
Should you need further assistance and guidance, you may contact us via our Samsung Customer Care support channels below.
#GALAXY or #425299 [Mobile Phones & Tablets]
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