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Original topic:

Active Watch 2 screen unresponsive

(Topic created on: 08-05-2022 12:25 PM)
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rosalesnina
Beginner Level 2
Options
Wearables
For the past weeks, my watch have been automatically pressing some of its features like starting a workout on its own. And right now, I just let it charge then afterwards, I cannot use the screen anymore. Its doing its own thing. But the bezel and the buttons are fine and working.

Whenever I touch the screen, it freezes and will do things on its own.

I tried rebooting it holding the 2 buttons, rebooting holding the power key, and resetting it using my phone but still nothing has changed. It still do things on its own sometimes and I can't use the screen.

I need help. What should I do? 😭

My watch will turn 2 years next month.
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3 Comments
Khaled75
Expert Level 5
Wearables
Bring it to a Samsung Service Center to have it checked.
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Wearables
+1 nearest samsung service center
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king1988
Beginner Level 4
Wearables
Same issue with mine probably water damage.. samsung will charge you 6,500 for the screen replacement 700 for labor brought mine to samsung service center
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