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05-08-2024 06:07 PM in
WearablesI am trying to use the ECG feature that used to work earlier but it doesn't work now.
When I press "Record" ECG on my Classic Galaxy Watch 4, it says a new version is available and asks to update. After clicking on "Update", a pop-up on my Samsung S24 phone says - Your watch doesn't support this app"
Does anyone know what has changed?
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05-09-2024 07:39 AM in
WearablesHi, please restart the app on both devices. On your watch and phone, close the Samsung Health monitor app. Then, open the app again on both devices.
Restart your phone and watch and check for the issue.
- To restart your phone, swipe down from the top of the screen to open the Quick settings panel, and then tap the Power icon. Tap Restart, and then tap Restart again to confirm.
- To restart your watch, hold down the Back key and Power key simultaneously for 10 seconds. When the Power menu appears, continue to hold down the keys until the watch displays "Rebooting..." on the screen. Then, the watch will restart.
After restarting your watch, Samsung Health Monitor will be available.
If the issue still persists, please send an Error Report, it is important that you do not close the Samsung Members app while log files are being generated.