Galaxy Buds FE not working properly

[Gypsy2058]

Hi guys, I am using the buds FE for about 3 months now. It's been two days since my left earbud isn't working properly. I can still hear some sound but it's too small

 I tried removing the rupper tip off and cleaning any earwax that was there. It's still the same. Does anyone know how to solve it?

[mbckl]

Send it in for service under your warranty.

Had issues with mine and it was fixed pretty quickly.

[Gypsy2058]

Do they repair it or fix it?
Also I threw away the box and the documents the buds came in, is that going to be needed?

[mbckl]

Nah you don't need the box.

I'm not a technician, but they will assess it and do whatever is appropriate to get you a working product.

[Protonumus]

Make sure to check the sound balance in the bud settings when the buds are active. Additionally, under Settings > Sound Quality and Effects, ensure that Atmos is activated.