I've got an Active2, which I bought new a few years ago.
2 days ago I thought I try the Health app for swimming indoors. I followed all the instructions to the letter. The app showed that the water lock was on etc. I did not undertake diving etc, but was exercising. When I got out of the pool, I purged the water and dried the watch.
I then noticed that the screen was flicking back and forth between apps without being touched, and then later it was trying to reboot constantly. I left it alone and when I returned the battery was dead and unable to restart. I put it on the charger (original) and nothing happened for a number of hours, finally got it to start charging, but only got to 7% and then the battery discharged again.
The watch is dead as a dodo. Very frustrated with this, as I followed everything to the letter and now can't even use it as a boat anchor.
I am sorry to hear that you are having this issue. Based on what you've described, I recommend for you to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.
