Original topic:

s20+ over heating

(Topic created on: 10-27-2020 02:21 PM)
228 Views
Desai
Active Level 3
Options
Galaxy S
I guys, I am new to this community.  Recently purchased Galaxy s20+ and feels like hot brick. Phone is getting heated very fast. Is I am the only one facing this issue or its already there? Pls give some information guys.
Thank you. 
4 Comments
Thevar
Active Level 4
Galaxy S
give it time. mine had the same issue for the first few weeks or so.
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Desai
Active Level 3
Galaxy S
Thanks for info. hope same happens with my s20+
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Galaxy S

Hi Desai, 

 

Welcome to the Samsung Galaxy family!

 

During the first few weeks of usage, the Smart AI system of One UI is recognizing your usage patterns of the phone. Hence, battery drainage and heat is common occurence. 

There are various reasons caused by your concern and one of the caused could be due to the multiple apps running in the background for your newly set up device. 

 

You can always perform Automatic Checks for your device via Samsung Members. 

 

Go into Get Help > Phone Care > Automatic Checks to know the general status of your device. 

 

We hope you enjoy using your Galaxy S20+ and be sure to check out some exclusive Galaxy S20 series benefits under Benefits in Samsung Members app. 

 

Thank you. 

Desai
Active Level 3
Galaxy S
Thanks for warm welcome and information. Hope I will be having productive and nice experience with Galaxy s20+
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