The phone overheat as stated. Reasons? Well it's clear cut. Causes? Well they did mention it will overheat when it's downloading but I never face to this extend.
1. Battery problem. 2. Not using original charger. 3. Maybe u were using the phone to the usage that its hot and u straight updated it. Probably overload.
Suggestion is off and let it cool at least an hour or so. If persist proabably need to send for service.
Question? How old is the phone? And is this the first time happening? Or when occur during updates only?
after update android 2 days ago, my phone battery drain and it stuck at 85% even charge whole day. yesterday it show phone is overheating, will shooting down. but, still can switching on. this morning, it switch off automatically and cannot switch on. note : I'm using ori cable and charger
done nothing, just checking for update then it pop me an update so I just click update. after, I use as normal, surfing for fb, internet and etc. suddenly, a small pop up said 2 app was closing down. and will cooling down device.
The problem that might related to the problem you are having that is shown on the picture: 1.Battery degrading 2.charging port is broken or clog 3.motherboard connector with flex cable is loose 4.flex cable connector or cable is broken 5.Software have bugs 6.you have a lot of apps that is running in the background 7.you didn't clear your task manger 8.You have turn on or off something in the setting 9.cable is broken 10.You've drop your phone several time that damaged internal parts 11.The storage available is very little 12.Did you do device manager? 13.did you turn on fast changing? 14.did you turn off example like wifi,bluetooth,GPS when you are not using that function? 15.did you try to let your phone cool down in between period using your phone like for 30 minutes cool down? 16.did you put apps that are not frequently use or not important to sleeping apps? 17.did you restart your phone once a week?
if any of this is not the problem that cause your problem talk to the samsung live chat customer service and tell them your problem and they will tell you what to do
