Fingerprint Sensor not Working

[Chow1895]

Since yesterday, my fingerprint sensor started to become a bit unresponsive, like it didn't work for a period of time and started working again.

But a few hours ago, it didn't want to work anymore, it's like not detecting anything on the sensor. Tried clearing cache, soft reset, unlimited times of rebooting and it still doesn't work. Anyone any solutions?

[kk7]

what model

[kk7]

note 9?

[Chow1895]

yesh

[kk7]

your finger sensor got any scratches?

[kk7]

try remove all your fingerprint then add again

[Chow1895]

i only have like a bit of minor scratches, and i cant add fingerprints at all, like nothing is on the fingerprint sensor when i touch it

[kk7]

then try this method go to Samsung then you will like a plus icon after that go to phone care-internative care then go to fingerprint. try and see

[Chow1895]

tried, automatic it says normal
edit: for interactive it cant even detect anything

[kk7]

if you didn't test it will we like that