We're sorry for the experience. Can we trouble you to perform the following troubleshooting steps?
1. Soft reset your Device - Hold the Power button and Volume Down button simultaneously. - While holding both of the buttons, the phone will automatically restart. - You can release the buttons once the phone prompts with the Samsung logo after the phone has already turned on.
2. Clear individual Cached Data - Settings > Apps > Camera Apps > Storage > Clear Cache and Clear Data.
3. Reset camera settings - Open the Camera app - Tap Settings - Tap Reset Camera settings.
4. Update Phone Software (if any) - Go to Settings > Software Update > Tap Download updates Manually to check for any updates.
5. Monitor in Safe Mode Note: When you exit “Safe Mode” some of your customization options (Wallpapers, Themes, Etc.) may be reset to default.
To enable safe mode, please follow the steps below: i. Power off the phone. ii. Power on the phone. The Galaxy logo displays. iii. When the Samsung logo appears press and hold the volume down button. iv. 'Safe Mode' displays on the bottom left-hand side of the screen when the steps above are done correctly.
Verify whether the issue is resolved in safe mode. If the issue is not replicated in safe mode, it may be due to the 3rd party application; it can be resolved by uninstalling the application(s) causing the problem by going to Apps>> Settings>> Applications>> uninstall the app one by one and check which app is causing the issue.
v. To exit Safe Mode, simply restart the phone. When it reboots, it will no longer be in Safe Mode.
