Original topic:

Note 10+ not supporting fast charging after software update

(Topic created on: 08-27-2020 11:53 PM)
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MegiKari
Active Level 1
Options
Galaxy Note
Hello Samsung Members,

Recently I installed a latest software update in my Note10+. However, after the update installed, it is no longer supports fast charging. Anyone experiencing the same problem? And how fo you resolve this problem as it takes few hours to complete the charging.
9 Comments
Edster89
Active Level 8
Galaxy Note
Previously how fast from what percent did u get. Also now how much do u get? See jnder device care> battery and see ur fast charge on or not? I use the 25 watt originally from the box no problem
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MegiKari
Active Level 1
Galaxy Note
Hi Edster89, already enable the fast charging setting but it disabled automatically when I charge it. It showed Cable Charging instead Fast Charging. Previously I only need to charge around 1 hour to get a full battery but now took around 3 hours 😔
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Edster89
Active Level 8
Galaxy Note
Da **bleep**. That's spoil already loh. Isit really the phone or charger? 3 hours that unacceptable though. 30 min should be 10% charge to 70% at least
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MegiKari
Active Level 1
Galaxy Note
I think the phone itself. Tried with another note10+ no problem.
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Edster89
Active Level 8
Galaxy Note
Send back to the center then. If battery replace. If its software issue u can ask them to restart for u but do backup in case. Good luck
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zackjack80
Beginner Level 2
Galaxy Note
it also problem on my a50 , same problem after latest update
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MegiKari
Active Level 1
Galaxy Note
Hi zackjack80, yes it happened after the latest update released. Quite troublesome because took 3 hours to reach 100%
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kk7
Active Level 9
Galaxy Note
report to samsung
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MegiKari
Active Level 1
Galaxy Note
Done report. Thanks for your suggestion! 😁