Apps Folder going missing

[JihyunLee]

After getting the February Security patch update, I realised some of my apps folder are going missing. The only way is to restart the phone everytime it happens. Can I find a way not to always restart my phone and just solve this? Thanks

[SamsungNantakkumar]

Hello JiHyunYong. I am Faiz from Samsung.

We're sorry for the experience. Can we trouble you to perform the following troubleshooting steps?

Step 1 : Perform “Soft Reset”. Kindly refer to the below steps:
>> Please hold the power button and volume down button simultaneously. While holding both of the buttons, the phone will automatically restart.
>> You can release the buttons once the phone prompt with Samsung logo after the phone already turn on

Step 2 : Enabling “Safe Mode”. It boots the phone with factory settings, while temporarily disabling all the third party applications. This helps us to understand whether the issue is caused due to any application conflict or a software problem.
>> Power off the phone.
>> Power on the phone. The Galaxy logo displays.
>> When the Samsung logo appears press and hold the volume down button.
>> 'Safe Mode' displays on the bottom left hand side of the screen when the steps above are done correctly.
>> You may restart your device to exit from safe mode

Verify whether the issue is resolved in the safe mode. If the issue is not replicated in safe mode, it may be due to the 3rd party application; it can be resolved by uninstalling the application(s) causing the problem by going to Apps>> Settings>> Applications>> uninstall the app one by one and check which app is causing the issue.

Please call our Samsung Care Line 1800-726-7864 for Smart Tutor Service if the issue persists. The advantage is, we will be able to assist you with further troubleshooting over the call.

Thank you.

[JVT_Jeff_Viral_Tech]

Hi bro...

I have already found a simple and easy fix for this issue u facing... it happen on my S21 Ultra too...

My S22 Ultra is OK... so I think this issue only for S21 series and below which got the latest Feb security patch...

Too hard to explain in words and comment can only post photo so I made a video to show everyone the solution... think this issue affects everyone with a S21 series and below...

Hope it do help u...

Remember to come back to my comment here and kindly click the 3 dots on the right hand side of my comment and press "Accept Solution" if you feel that my solution is useful to you

Thanks and Cheers...!!!