Subject: Continuous Internet Connectivity Activity, Device Overheating, and Issues with Calls and Messaging
Message:
Hello, I hope you're doing well.
I'm a Samsung smartphone user and have recently encountered several serious issues:
1. My device is constantly sending and receiving data from the address connectivitycheck.gstatic.com, even when I'm not using Wi-Fi. This has led to excessive overheating, reduced battery life, and concerns about potential hardware damage.
2. Recently, I’ve been unable to send any messages, and the phone’s calling function isn’t working properly either. These disruptions have significantly affected my daily communications.
I would appreciate your guidance on whether there’s a way to disable automatic connectivity checks. Also, I’d be grateful if you could explain the cause of the issues with calling and messaging, and suggest possible solutions.
Rest assured, we heard your enquiries. This is moderator from Samsung Community.
If you're experiencing an issue with your Galaxy Device, we would advise sending in an error report so that our engineers can look into this further to see if there is an issue with the software and/or hardware:
