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12-17-2024 11:38 AM (Last edited 12-17-2024 03:55 PM ) in
Galaxy S- Mark as New
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12-20-2024 01:37 AM in
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12-20-2024 01:41 PM in
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12-25-2024 01:07 AM in
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01-23-2025 02:31 AM in
Galaxy SMy s23 ultra hasn't had an update since the july2024 security patch.
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12-20-2024 01:37 AM in
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12-25-2024 01:07 AM in
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12-25-2024 01:41 AM in
Galaxy SSubject: Urgent: Samsung S23 Ultra Malfunction Post One UI 6.1 Update
Dear Samsung Service Team,
I hope this email finds you well.
I am writing to report a critical issue with my Samsung S23 Ultra, which I updated to One UI version 6.1 yesterday, December 23, 2024. Today, December 24, 2024, the phone suddenly got stuck while I was using it, restarted, and displayed the Samsung Galaxy logo along with the Android logo for approximately 20 minutes before switching off. Since then, it has not powered on, nor does it respond to charging.
I purchased this mobile in March 2023, and it has not even been two years since then. The phone has no physical damages and has never been dropped or exposed to water. It is concerning that a premium device costing around ₹1,17,000 (512GB varient) is experiencing such severe issues shortly after a software update.
I have a lot of personal information stored on this device, and this malfunction is causing significant inconvenience. I request your immediate assistance in resolving this issue.
Please advise on the next steps to take to address this problem as soon as possible.
Thank you for your attention to this matter.
Best regards,
C N S Prem Kiran
saikiran.chikkala@gmail.com
Contact : +91 9052121521
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12-30-2024 03:35 AM in
Galaxy SDid you receive any resolution from Samsung?
