How to get rip of the other folder?

[Vincs]

 

My s10+ is getting lagging not sure isit the other folder causing it. Try to clear cache but no use dont wish to factory rest. 

[donutsX]

Here's a suggestion. Install SD Maid from the Play Store. It will help remove this unwanted data

[SamsungNantakkumar]

Hello Vincs. I am Avinash from Samsung.

We're sorry for the experience. Can we trouble you to perform the following troubleshooting steps?

1. Monitor in “Safe Mode”.
It boots the phone with factory settings, while temporarily disabling all the third-party applications. This helps us to understand whether the issue is caused due to any application conflict or a software problem.

Note: When you exit “Safe Mode” some of your customization options (Wallpapers,
Themes, Etc.) may be reset to default. If you use the Fingerprint security feature on a device running Marshmallow (Android 6.X) the device will require your backup password to unlock the phone after rebooting.

To enable safe mode, please follow the steps below:
i. Power off the phone.
ii. Power on the phone. The Galaxy logo displays.
iii. When the Samsung logo appears press and hold the volume down button.
iv. 'Safe Mode' displays on the bottom left hand side of the screen when the steps above are done correctly.

Verify whether the issue is resolved in the safe mode. If the issue is not replicated in safe mode, it may be due to the 3rd party application; it can be resolved by uninstalling the application(s) causing the problem by going to Apps>> Settings>> Applications>> uninstall the app one by one and check which app is causing the issue.

v. To exit Safe Mode, simply restart the phone. When it reboots, it will no longer be in Safe Mode.

2. Soft reset
The action closes applications and clears any data in RAM (random access memory). Unsaved data in current use may be lost but data stored on the hard drive, applications and settings are not affected.

- Press the Power Button, and Volume Down simultaneously for 7 to 10 seconds until Samsung Logo appears on the Screen, then releases.

3. Perform “Device Care” as it helps you monitor device information and view its current performance in depth.
- Go to Settings > select Device Care > tap on Fix Now
- Tap on Performance Mode in Device Care > Select “Optimised (Recommended)”
- Tap on Storage in Device Care > Tap on Clean Now

We would like to propose the Smart Tutor for further assistance. The advantage is, we will be able to assist you with further troubleshooting over the call. Please call our Samsung Care Line 1800-726-7864 regarding this service. Our experts at Samsung Care Line will advise and assist you in detail.

Thank you.