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02-21-2020 08:05 PM in
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02-24-2020 04:23 PM (Last edited 02-24-2020 04:23 PM ) in
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02-27-2020 06:24 PM in
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02-28-2020 09:20 AM in
Galaxy SHi Shareena,
We really feel bad for your experiences, please accept our sincere apologies.
Please allow us to advice you kindly visit to your nearest service center for further investigation.
You can make your appointment here (https://www.samsung.com/my/support/mobile-devices/book-an-appointment/) before heading to our service center.
Once again we apologies for the inconvenience caused and thank you for your understanding.
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