Original topic:

s20+ fingerprint problem

(Topic created on: 02-02-2021 07:53 AM)
323 Views
mrhendrik
Active Level 3
Options
Galaxy S
Does anyone have problem with your fingerprint sensor? Mine working perfectly until recently.. Suddenly its very difficult to detect my finger. And its getting worse everytime. I have removed all fingerprint setting, and when want to add back even can't register new fingerprint.

Thanks.. 
11 Comments
scinex
Expert Level 4
Galaxy S
Have you tried to clean the display, especially at the finger print sensor?
mrhendrik
Active Level 3
Galaxy S
Yes..
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scinex
Expert Level 4
Galaxy S
I guess next is for you to visit SC. Looks like more towards a hardware issue.
All the best.
aimanharith
Active Level 3
Galaxy S
Try taking off the screen protector
mrhendrik
Active Level 3
Galaxy S
Just bought it 2 months ago, with original screen protector. Still looks good. But if no solution I'll remove it later.
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aimanharith
Active Level 3
Galaxy S
Check your finger.. I work at construction this always been a problem to me because my fingerprints always destroyed.. But by taking off screen protector solve this problem
aimanharith
Active Level 3
Galaxy S
But considering your phone still new.. You better off send it back.. Maybe you get a defective device..
MOD_2
Moderator
Moderator
Options
Galaxy S

Dear mrhendrik,

 

This is Moderator from Samsung Members.

Please check out this help content - Advise for Fingerprint Recognition.

If the issues persist, we will advise you  arrange a D2D checking,

or make appointment to visit your nearest service center for further assist.

 

Thank you.

Galaxy S
Mines never work fine. Remember to mark my answer as solution
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