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04-21-2025 05:14 PM in
Galaxy S
I'm using a Galaxy S22 Ultra and recently noticed a vertical green line running down the screen. The phone hasn’t been dropped or exposed to water, and everything else is working fine—it just suddenly appeared one day.
After doing some research, it looks like this isn’t an isolated case. Seems like quite a few others with AMOLED screens (especially S22U owners) are seeing the same issue.
My device is out of warranty, but I’m hoping Samsung will acknowledge this as a known defect and offer some kind of support. Has anyone here gotten a repair done (with or without warranty)? Did Samsung cover the cost?
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04-21-2025 05:40 PM in
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04-21-2025 07:04 PM in
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04-21-2025 08:22 PM in
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04-22-2025 05:41 PM (Last edited 04-22-2025 05:43 PM ) in
Galaxy SIn Malaysia, Samsung previously offered a one-time free screen replacement program for devices affected by the green line issue. However, this program concluded on *August 15, 2024*.
Currently, users in Malaysia are required to cover the cost of screen replacements. Reports indicate that the replacement cost for the S22 Ultra is approximately *RM1,197*.
If you're experiencing this issue, it's advisable to contact Samsung Malaysia's customer service or visit an authorized service center to discuss potential solutions. While the free replacement program has ended, expressing your concerns may help in seeking assistance.
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04-23-2025 08:52 AM in
Galaxy SThank you for the information.
It’s really disappointing to hear that the free screen replacement program ended in August 2024. I just started facing this green line issue on my Galaxy S22 Ultra, and I’ve never dropped or damaged the phone in any way. For such an expensive flagship device, I honestly didn’t expect this kind of hardware problem just after a year or two of use.
It’s frustrating that customers are now expected to pay RM1,197 out of pocket for what seems to be a widespread manufacturing defect. I’ve always trusted Samsung and chosen their premium phones, but this experience really makes me question that loyalty.
I hope Samsung reconsiders support for affected users, even after the program has ended. It would go a long way in maintaining customer trust.
