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Original topic:

S23 plus vertical pink line occurred on display screen after update

(Topic created on: 04-21-2025 04:27 AM)
610 Views
waterwing
Beginner Level 4
Options
Galaxy S
I had a pink vertical line right in the middle of the phone display after a system update. Was prolonging the update until this month and after it was done, there was a pink vertical line occurring on the display . My warranty lapsed just last month and this has been discomforting. Hope Samsung can do something about this as I have been a Samsung user for many years and this has occurred previously too on other phones.

Update: I called Samsung Singapore and they said its 30 plus dollars just to diagnose it since the warranty lapsed and the estimated cost to repair is around 170 dollars. The customer service rep informed to reset the phone and do a backup but this seems like a hardware issue since this occurred right after an update and conveniently after the warranty just lapsed

8 Comments
LittleMeow16
Active Level 5
Galaxy S
My S20U after update it turns all white..I like do Samsung put bugs or viruses in my phone..really terrible...not everyone can afford go buy S25
Mogay
Expert Level 5
Galaxy S

it's common issue, so now you have to pay for screen replacement

SamsungNantakkumar
Moderator
Moderator
Options
Galaxy S

Hi waterwing,

This is Nantakkumar from the Samsung Members team.

On behalf of my team, I apologise for the issue you have encountered. We would like to find out more to provide further assistance to you.

I have directly messaged you through Samsung Members. Once we receive your contact details, our team will reach out to you soonest.

Thank you!

0 Likes
RSAHITA
Beginner Level 2
Galaxy S

Similar issue Nantakumar - yesterday updated and a pink line in the middle of the screen.

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Sangreal18
Beginner Level 2
Galaxy S

Pink line appeared 1 week after updating my s23 to UI 7. No physical damage,  no water damage, always used my phone with samsung's original cover. 

0 Likes
skmama
Beginner Level 2
Galaxy S
Hi, has this been fixed? I did an update recently and this pink line appeared when I'm just watching reels....
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Dineshk
Beginner Level 2
Galaxy S

After UI 7.0 updated a pink line appeared at the left side of my S23 phone. I contacted customer Care they informed it is out of warranty couple of months ago and I need to pay SGD 294 for the repair. I feel bad with purchase of Samsung flagship model's quality and the service they provide after their software causing an issue. It is not only in this model, my previous S20+ also had the similar problem but before Samsung accepts and gave a free screen replacement  I repaired the S20+ from my own pocket. Samsung loosing its trust with phone screens specially on premium models.  Planned for S25 but I need to rethink if no replacement is given.

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Dineshk
Beginner Level 2
Galaxy S
😮😮
0 Likes