CH19
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01-16-2025 07:58 PM in
Galaxy S
Hi, I am facing network issue with my S23 Ultra. When the device under 4G network, it do not have anh internet connection, but it is work fine under 5G.
I had tried hard reset, wipe the cache, reset APN, reset network, etc found from online, none work for me.
I had confirmed it is not the sim or telco issue, as I had tested my sim on another phone and working fine.
Anyone facing similar issue?
5 Comments
scinex
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01-16-2025 09:01 PM in
Galaxy S
Have you tried to use another sim slot?
CH19
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01-16-2025 09:05 PM in
Galaxy S
Yes, tried. Another sim slot also facing the same issue. Now I am preparing to backup my data for factory reset.
kevinhelee
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01-17-2025 08:22 AM in
Galaxy S
If the device still under warranty should? Send back to Samsung?
Have you tried diagnostics under this Members app?
Have you tried diagnostics under this Members app?
CH19
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01-19-2025 10:45 AM in
Galaxy S
Reported to Samsung via this App, followed all their procedures including safe mode and factory reset, still facing the same issue. I will send my device to SenQ for extended warranty claim/repair. Potentially related to defects in the charging board, antenna or antenna flex cable
CH19
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02-11-2025 04:48 PM in
Galaxy S
Just got my phone back from the warranty claim. They changed the charging board and antenna flex cable
