SAMSUNG Malaysia must STOP ignoring ALL s20 series DISPLAY ISSUES

[Samsung_VKRFlUC]

Hope Samsung Malaysia will help to solve this issue instead of customer have to pay for the replacement screen phone which cost RM1010 (quoted from Samsung Kota Kinabalu Service Center). As this is the same issue that is experience by most of the S20 series line up globally. For more elaboration,  please see the links below that discuss the problem at hand and can filter it by recent dates. 

S20 Series Display problem
https://r1.community.samsung.com/t5/forums/searchpage/tab/message?filter=location&q=s20%20display&lo...

Samsung Malaysia CEO Email Address (Please those who have their unit affected EMAIL the CEO)
https://contactus.samsung.com/customer/contactus/formmail/mail/MailQuestionGeneralNew.jsp?siteId=703...

S20 Series India Problem
https://www.change.org/p/samsungindia-samsung-samsungmobile-please-stop-ignoring-1000s-of-affected-b...

S20 Series Malaysia Petition
https://www.change.org/p/samsung-malaysia-must-stop-ignoring-all-s20-series-display-issues

[EddieCS]

My fellow brethren of White screen S20+ 😆

[Samsung_VKRFlUC]

Sign this petition like India did and causes Samsung India to replace the screen for free and take responsibility 
https://www.change.org/p/samsung-malaysia-must-stop-ignoring-all-s20-series-display-issues
Dont forget to share it too

[vyan1105]

You device repaired ?

[Samsung_VKRFlUC]

Nope, they only offering free repair for vertical line issue not my issues but globally alot of people been experiencing this issue.
i went to the Kota Kinabalu service center to pick up my phone and i saw one old aunty who have similar issues and have to pay for the screen replacement forcefully as she needed the phone for work.

She did mentioned what is the use of buy such an expensive phone but this kind of things happen. Better buy cheap phone.

[vyan1105]

I know u wanna voice out for others, but if you working in a company, you also have to follow policy and standard process right. SAMSUNG actually didnt ignored customers voice, but only offer for selected cases. You can see some ppl get free repair, some get partially discount repair. It's not good to judge by 1 cases. And I noticed you posted in a lots social media post. User also can feedback or complaint if they do not agree to pay for the repai fees.

Just trying to be fair to Samsung as well. Bro

[Samsung_VKRFlUC]

Yes thats the MAIN POINT, VOICE FOR OTHERS. As some of the dont have the time, too lazy or didnt know how (Old people). Samsung is a big and Multi Billion company. They are ignore it as like i mentioned, the customer service 1st response when i brought the device was, DO YOU UPDATE YOUR PHONE? I call, i used live chat and go to the service center, their 1st response was the same. DID YOU UPDATE YOUR PHONE??? This show they know this problem, a simple google and a simple youtube search, will show u that this problem is widely known issue.

THE FREE REPAIR for VERTICAL LINE is because ONE PERSON FROM INDIA spoke UP about it and i contacted her too to get her advice. So ya Im SPEAKING UP FOR ALL THE PEOPLE WONT CANT. My heart was in sad sadden state when i went to the service center to pick up my phone, and the old aunty said i paid alot for the phone and suddenly this kind of thing happened, and she look really worried as she needed the phone for work. When the staff told her needed to fix more than one day, she panic as she really2 need that phone.

The cost of repair is not cheap as well, u might as well buy another s20 device with that repair cost. So before saying judge by 1 case, do u research please.

[vyan1105]

U dun judge by your own view, market is big. And, i'm not aimed to argue with you, so please behave your words. I juz dun like your attitude, keep spreading negative things without solid proof and evidence , only say want to voice out for others yet you are not one of the victim, if they really not happy sure will make complaint and change the brand, that's how it runs in the market.

Software update - do u know why they asked for ? You sound expert, and comment about their process. Do you think samsung dont know customet make noise ? Not happy ? She able to purchase the device mean she did it willingly, no one can force her take out money, yet, problem happen could be user issues also could be device issues. Bro.

Since you and me is not technical expert. We shouldnt make any complaint without giving proper proof.

If you not happy about their service you can complain and feedback to them. Not keep spreading news in every social platform. This behaviour is... not so good.
This community, is for user, to discuss and share life.

Not just share complaint. No offense to you, it's really enuf for all this comment.
You can stay samsung user also can change, totally is your choice as you just want people support ," you are right"

[Samsung_VKRFlUC]

U really start to look like a samsung employee.
Looks like u still don't get what we are trying to say
and i agree this is a community for the user
I am a samsung user, and because of me almost 80% or my family is using samsung and all of the device are samsung flagships. 
When S20 initially launches, the problem was widely know on bleeding green screen. Looks like it comes back to hunt most of the S20 series.

Yes, i know on the software update as i have a back ground in software engineering.
Proof? Like i said, google it, check utube, check our community, if u are lazy, help me help u and share the links below

https://r1.community.samsung.com/t5/samsung-members/s20-ultra-green-white-display/m-p/11687904
https://r1.community.samsung.com/t5/galaxy-s/s20-blinding-white/m-p/17767203
https://r1.community.samsung.com/t5/galaxy-gallery/rip-s20-ultra/m-p/17879352
https://r1.community.samsung.com/t5/galaxy-note/green-screen/m-p/16928980
https://r1.community.samsung.com/t5/galaxy-s/s20-ultra-flickering/m-p/15307617

There u go, PROOF
Hope with this, u can start to understand

[vyan1105]

I understand bro, i saw you in facebook too.