Unable to download Samsung Themes

[galapogos]

Hi,

I have a new Galaxy S22 Ultra that seems unable to download any themes from Samsung Themes. I get the error message "Can't download content" with the error code 3010/T500001. I tried googling and didn't come up with anything. Any ideas why this is so?

[JVT_Jeff_Viral_Tech]

Just try specially for u n try to dl and install...

Not a single problem... Maybe u want to restart your phone or update to the latest software update and try again?

Hope this helps...

Pls kindly click the 3 dots on the right hand side of my comment and press "Accept Solution" if you feel that my solution is useful to you

Thanks and Cheers...!!!

[Lyps]

How did you get that storage and memory displayed?

[JVT_Jeff_Viral_Tech]

It's device care widgets...

Hope it helps...

Pls kindly click the 3 dots on the right hand side of my comment and press "Accept Solution" if you feel that my solution is useful to you

Thanks and Cheers...!!!

[SamsungNantakkumar]

Hello galapogos. I am Avinash, from Samsung.

We're sorry for the experience. Can we trouble you to perform the following troubleshooting steps?

1. Perform Clear cache on Samsung Themes
> Go to Settings > Apps > Galaxy Themes > Clear cache

2. Soft reset your device
A soft reset is a restart of a device. The action closes applications and clears any data in RAM (random access memory). Unsaved data in current use may be lost but data stored on the hard drive, applications and settings are not affected.

- Hold Power button and Volume Down button simultaneously
- While holding both of the buttons, the phone will automatically restart
- You can release the buttons once the phone prompt with Samsung logo
after the phone was already turned on.

If the issue persists, we would like to propose the Smart Tutor. The advantage is, we will be able to assist you with further troubleshooting over the call. Please call our Samsung Care Line 1800-726-7864 regarding this service. Our experts at Samsung Care Line will advise and assist you in detail.

Hope this can help you.
Thank you.