URGENT COMPLAINT – RECURRING SCREEN DEFECT ON MULTIPLE SAMSUNG DEVICES

[qoo10qoo]

I am absolutely outraged by the persistent and unacceptable issue with Samsung’s devices. Once again, I am facing the same problem—this time on my S21+—where a bright green line has appeared on the display.

This exact issue previously happened with my S21, and now it has returned on a completely different device! How is it possible that Samsung continues to sell defective products without providing a proper resolution?

Last week, after my phone’s battery drained completely, I noticed a faint green line on the screen when I recharged it. Since then, it has worsened significantly, now resembling a laser alignment tool used in construction. This makes the phone difficult to use and is a complete failure on Samsung’s part.

It is widely known that this green line issue is a recurring defect in Samsung’s OLED screens, affecting numerous users worldwide. Despite countless complaints, Samsung has failed to acknowledge this as a manufacturing defect or offer a permanent fix. Instead, customers are left dealing with an issue that should never happen on a premium device.

I have been a loyal Samsung customer for years, but this experience has completely shattered my trust in the brand. If Samsung refuses to take responsibility and offer free screen replacements for affected users, I will have no choice but to abandon Samsung altogether and advise others to do the same.

I demand an immediate response outlining how I can claim a free repair or replacement for this manufacturing defect. If this is not addressed promptly, I will escalate this complaint further.

I expect a clear resolution—not excuses.

[qoo10qoo]

[qoo10qoo]

[qoo10qoo]

[qoo10qoo]

[qoo10qoo]

[qoo10qoo]

This is Samsung customer service

What a drag!

Bye bye Samsung for the double problem, my family will never buy Sam-sung again

[KataraKai]

They won't reply you. What they will tell just ask you pay and replace the screen else you making noise also no point, they don't care. This is their technique to earn money, if not how they make money.
I replace my s21+ screen in July 2023 with rm600++
Then you know what, just 1 year, July 2024 my phone from 1 line to dun know how many linessssss until I cannot see the screen
Thanks samsung giving me so many wonderful linessssss
I throw away the phone and use my backup phone until now.

Sigh

[qoo10qoo]

My last S4, S7, S10 Sam-sung were all good

Come to S2x series all kena

Shame on you Sam-sung

[CharlesNg]

Hi, my S22+  recently encountered  same issue. Samsung Ctr need to wait up to 1 month due to part shortage. Means many users facing screen issue.

[Zhanexz]

Same for my S22+, how much they charge for the replacement?