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Original topic:

Fold 4 inner screen not working on UI6.1.1

(Topic created on: 11-04-2024 10:04 AM)
320 Views
M3mber
Beginner Level 2
Options
Galaxy Z
-Inner screen just flash and went black on UI6.1.1
-no sound and WiFi get disconnected 
-front screen still working

After reboot the inner screen able to display and once u click on the apps it will flash and blackout again. Can see the error from the front screen."process system isn't responding"

Already tried factory reset and it went back to the same UI and issue still persist.
Tried boot on safe mode as well. Not helping!


4 Comments
Mogay
Expert Level 5
Galaxy Z

then bring it to nearest samsung service center in your city, that's the only solution

0 Likes
SamsungNantakkumar
Moderator
Moderator
Options
Galaxy Z

Hello M3mber. I am Nantakkumar, from Samsung.

We're truly sorry for the experience you're currently facing. However, we're unable to assist you through this platform and suggest you contact our Support team at 1800-7267864. Our experts will be able to advise accordingly.

Thank you.

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D1111
Active Level 1
Galaxy Z
On 17Nov24, I updated my z fold 4 to 6.1.1 and it says it has security patch level : 1 November 2024. I have the same problem with my internal screen is now gone. The outer screen is still working. I try to restart the phone and it gets stuck at Samsung logo and i have to press power+volume down buttons to get it restart again. One thing i also notice is that the eyeshield comfort is no longer working
MMMM2222
Beginner Level 2
Galaxy Z
Mine too
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