I am writing to express my extreme dissatisfaction with the flagship Fold3 phone that I purchased 14 months ago, and hoping to leverage community for help.
After recent software update, the phone has developed a hardware issue with the foldable screen: as soon as I open the foldable screen, the wifi stops working, and the phone resets itself within minutes. This has caused a great deal of frustration as I rely heavily on my phone for both personal and professional use.
Despite performing a hard factory reset, the issue persists - as soon as I open the foldable screen the wifi and the speaker sound stops working. Within a few minutes, the screen goes blank and the phone turns off.
I was dismayed to discover that many other users have reported similar issues just after the warranty period is over, and that a class action lawsuit has been initiated in the United States. When I visited the service center in Singapore, I was told that I would likely need to get the foldable screen replaced, and since the device warranty had just expired, it would cost somewhere $900. This news was extremely disappointing and frustrating, especially considering the high price tag of the device and the fact that the issue is clearly a hardware problem. It is unacceptable that a company like Samsung would provide no support for such a significant issue, especially after only 12 months of ownership. I expected better from a company that prides itself on innovation and quality.
Has anyone managed to fix the issue without replacing the screen? Is there a way to reach out to proper Samsung decision makers? If it comes to spending $900 again for a workable phone, for sure I would invest into another brand to avoid disappointments again. I suspected that by the 3rd generation, Samsung resolves hardware issues around the foldable technology. Clearly I was wrong.
Product:Fold3 5G (model SM-F926B/DS) One UI:5.1, Android 13
All this happened to me too. 👎 I will consider Pixel Fold 2 when the time comes. However, OneUI is truly excellent for features. My Pixel 7 Pro feels primative in comparison, even though it gets updated sooner.
