I was texting and the screen turned black. then I heard hissing sound and saw smoke from the phone and burning smell. There were wet glitters on my hand. It never turned on since then.
I tried chat and call samsung service center and I have been to the center at central world but they just are reluctant to deal with the problem because my phone was purchased in Korea. I have regular warranty and Samsung Care+ still unused.
They told me that they cannot ship to Korea and I just have to pay at least 21000baht for battery replacement. They are not sure what the problem is exactly. Does it mean I have to fly to Korea to fix this problem? This is a defect issue which could have been seriously dangerous. Once they open the phone, they will know.
It is extremely uncomfortable without a phone especially for the traveler. I need a better solution than flying to Korea to fix the phone.
This warranty dose not apply for worldwide warranty. There will be a cost for the repair if you use a Samsung Service Center in Thailand. Sorry for the inconvenience.
