Sakit hati, tolong pujuk kalau sudi.

[RachelY]

It took me 3 visits to samsung service centre just to claim my protective film replacements done. 

1st visit: time not permitted (I arrived at 4pm,for ur info, shop close at 6pm, ok fine acceptable maybe lots of other phones need to be fixed.)

2nd visit: time not permitted due to technician on lunch break and that person might finish at 4pm. They asked me to come again the next day. (I arrived at 2pm,and leaving speechless-ly)

This is unacceptable where can i email my complains to regarding this matter.

TIA

[Amir_13]

You just go other nearest to you ,just go to mall.

[Samsung_MY]

Hi @RachelY,

While the community manager may not be able to assist on technical matters, you can raise your concerns here:

Email to the CEO office: https://forms-prod.sprinklr.com/guided-workflows/64a289676374884b707f7a5c?gwId=656095a5b55a1738abf11... 

Live chat: https://samsung-livechat.sprinklr.com/seao/my/index.html 

The CS agent should be able to assist you on the matter. hope this helps!

[JY86]

dont pay any hope. Samsung Malaysia doesn't care about us