on10th sep 2022 morning i realise that there is a small bubble on the screen protector of my Z fold 3 internal screen so i make an appointment with samsung service center at westgate singapore for a screen protector replacement. at 730pm i took a picture and send it to my friend as he is considering buying a Z fold 4 & the screen was perfectly fine and still working in perfect condition.
this morning 11 sep 2022, there is a BLACK line on the center for the internal screen so i call samsung again to cancel my monday appointement as i will be going down today.
@ Westgate Singapore, i was attended by the Center Mamnager, the monement i show her my screen and also proof of photo that the screen was perfectly fine yesterday.. without listening she start to search for user defects... then she finally found a tiny "dent" at the top right corner on the left external case and said " Sir your warranty is void because of this Tiny Dent and u will have to pay for the screen replacement of $695... if u have samsung care + u can activate the 1 time 50% off would u like to activate it? are u ok to pay for the screen replacement..
i never ever once drop my phone and i am using samsung original case since day 1 when i recieved my z fold 3. the so call dent may be cause by things in side my pocket.
the center manager CONFIRM that the screen damage was caused by the so call exterior dent and insisted that she will have to void my warranty and i will have to pay for screen damage, when i ask her is there anyone who i can talk to, she smile at me & said i am the Manager.
Sigh... I was also disappointed also. I also got a dent. Phone works great but when u open the fold.. its still working but when u off it. Screen went blank for both side.. but a few second later. The front screen ok but the bigger screen died. They don't even wanna check the software. They just see a dent and void the warranty. Sigh.. samsung.. its time for a change. Truly flimsy fold4.
fyi it is a worldwide issue now!! all over the internet people are getting their warranty voided, internal screen stop working after 1yrs. although i still love using Z fold 4 (after paying for repair for the zfold 3 i sold it and get iphone 14promax.) got a z fold 4 as a gift but will never hoped for warranty if it really spoil again.. as it cost you more time and money talking to Samsung Singapore Service Center.
