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Original topic:

Z Flip 5 Cover Screen No Notification Sound

(Topic created on: 05-31-2025 01:31 AM)
118 Views
Cephy
Beginner Level 3
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‎05-31-2025 01:31 AM in 

Galaxy Z
Does anyone experience this problem after the One Ui7 update?

There's no notification sound on cover screen (when flip is closed) and the ringtone is very soft. Also, when answering calls from cover screen, the loudspeaker doesn't work like before.

The notification sound, ringtone and loudspeaker works fine when the flip is opened.

My husband have the same phone and he updated to One Ui7 too but he doesn't experience the same issue. His phone works just fine.

Updated my flip 5 to the latest patch (1 May 2025) but the problem still persist. 
2 Comments
oNeuNo
Expert Level 1
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‎05-31-2025 07:10 AM in 

Galaxy Z

Yes, you're definitely not alone — some users with the Galaxy Z Flip 5 have reported similar issues after the One UI 7 update, particularly involving the cover screen audio. Here's a breakdown of what you're experiencing, and possible reasons or solutions:

🔍 Issues Reported (by you and others):

  1. No notification sound on cover screen when closed

  2. Ringtone is very soft on cover screen

  3. Loudspeaker doesn't activate properly when answering from cover screen

  4. All sound features work fine when phone is opened

  5. Issue not present on another identical model with same update (your husband's phone)

⚠️ Possible Causes:

  • Software bug in One UI 7 specific to some devices or configurations

  • Permissions or Do Not Disturb settings affecting cover screen behavior

  • Cover screen speaker routing misconfiguration

  • Corrupted settings after update

  • Differences in custom settings, apps, or accessibility configurations between your device and your husband’s

✅ Things to Try:

  1. Check Settings > Sounds and Vibration:

    • Ensure "Sound mode" is set to Sound (not Mute or Vibrate).

    • Check individual notification sounds, especially for apps like Messages and WhatsApp.

  2. Cover Screen Settings:

    • Go to Settings > Cover screen or Labs > Cover screen (varies by version).

    • Toggle the cover screen sound settings or try disabling and re-enabling cover screen features.

  3. Sound Assistant App (if installed):

    • If you use Good Lock’s Sound Assistant, it might affect audio routing. Try disabling/removing it to test.

  4. Reset Settings (non-destructive):

    • Go to Settings > General Management > Reset > Reset all settings

    • This will NOT delete your data, but will reset system settings to default (WiFi, sounds, permissions etc.)

  5. Boot in Safe Mode:

    • This will help identify if a third-party app is causing conflicts.

    • To enter safe mode: Hold Power + Volume Down > Tap and hold "Power off" until "Safe mode" appears.

    • Test the cover screen sound.

  6. Compare Advanced Settings with Husband’s Phone:

    • Side-by-side comparison in:

      • Settings > Notifications

      • Settings > Accessibility

      • Settings > Apps > Special Access

  7. Factory Reset (last resort):

    • If all else fails and issue persists after updates and resets, this may be required to fix deep-level bugs.

    • Backup first using Smart Switch or Samsung Cloud.

📩 Report to Samsung (if not already):

Since your husband's phone works fine, it's likely an isolated bug, and Samsung should be made aware. Use:

  • Samsung Members App > Get Help > Error Reports

  • Attach logs immediately after the problem occurs (important).

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