Z Flip 7: my phone is dead

[Ulysse888]

On July 26th, I acquired a Flip 7 in Bangkok. 

Subsequently, on July 27th, I initiated charging and commenced data transfer from my S24 Ultra to the new device. 

After approximately two hours, I presumed the transfer was complete. 

The Flip 7's screen was unresponsive, and the device failed to power on despite multiple charging attempts.

The phone appears non-functional, with both the cover and internal screens remaining inactive. 

This situation suggests a potential motherboard malfunction. 

I intend to visit Samsung's after-sales service center by the end of this week. 

This experience represents a significant concern regarding the device's reliability.

[TungjaiSupportAgent]

Admin kindly requests the following additional information in order to coordinate with the relevant department for a callback and to schedule a service center appointment for device inspection:

• Full name

• Contact number

• IMEI

• Serial number

• Preferred service center branch

• Preferred date and time for the appointment

[Ulysse888]

My name is Bruno Godard
Phone number: 0811577610
IMEI Flip 7: 358054560331618
Serial Number: SM-F766BZKETHL
My preferred service center is Pattaya
I'm working in Saraburi, and my target is to drop my Flip 7 on Friday, 1 August at Pattaya Samsung Service Center at around 17:00 (when I will be back home)
I uploaded the picture of my Filp 7 box