Bought the unit from HN in November 2021 and delivery in December 2021. After using the unit for less than 6 months, the TV's backlight suddenly fail in the middle of watching TV show. Can see faint images moving if using a torchlight to shine on the screen. Contacted HN for warranty repair and now waiting for parts order before actual repair can be done. The story behind this is that my previous Samsung TV lasted more than 10 years before the screen start to give way and yet this latest technology Neo QLED TV backlight fails less than 6 months in use. Now I wonder if I should have gone for another brand in the first place to avoid all these hassle. Really disappointed with the quality of the product now.
Updates 1: Just a moment ago (April 16), the Local Service Centre engineer came and repaired the TV. Basically, the only things that are not change are the input controller board, speakers and some internal wiring, the rest including the front panel are brand new. Now hope this will last longer than it supposed to be.
Updates 2: After watching the repaired TV for a few days, I noticed the new replacement panel (version 90b) has slightly more blooming when view at a certain angle. However, running the DSE test shows that this panel is better than the previous one as it shows no DSE at all.
Since I bought the unit from HN, I called up the sales person on the day unit spoilt which is Apr 7th. He helped sent an email to Samsung Careline and SC assigned a case reference number on the same day. HN sales person reminded to wait for Samsung to call in a few days time. The next day, I felt uneasy to wait so many days, so I called up SC personally and talked to a call centre personnel and explained to her I have done some basic troubleshooting and come up with the conclusion that is the backlight not functioning issue. The call centre seems to understand what I have explained and I assumed that she jot down the info and pass on to the local service centre. She mentioned that the LSC will only respond on April 13th. That gave me no choice but wait and without a working TV. On April 12th, an engineer from the LSC called to come to my house for issue verification. He came and performed the same test that I did (shine the torch light at the screen) and called back to his office for further action. He then told me would have to wait for their office to make arrangement with Samsung HQ to get the parts which will take another few days. So, the current situation is that I need to wait for the LSC to come back to perform part replacement after they received the parts. Anyway, I'm not sure is this the normal way things work for Samsung but I felt disappointed with product quality and long waiting time for repair work. Sorry, for the long winded story....
Mine is the 65", I've read somewhere that the earlier version of qn90a's 75" and above have some technical issues but I assumed that they have solved all that with the newer version panels and firmwares. Anyway, congrats on the new purchase as the qn90a is a bargain now with release of newer models.
