Need help with your home appliances but don't quite know how to explain your issue over a phone call?
Our Visual Support service offers a more personalised form of customer assistance by providing advice based on actual visuals of your affected product.
How to start Visual Support
- Simply call 1800-7267864 (1800 SAMSUNG) and request for Visual Support for your product.
- Our customer support staff will send you a URL link via SMS, which directly launches the Visual Support permissions process—no need to download a separate application.
- Once you grant secure permission for Visual Support, the support staff will be able to see the product through your phone's camera. This allows them to more accurately assess the situation, gather additional information, and guide you with specific measures.
With enhanced troubleshooting offered by this service, you can easily and accurately receive diagnosis from our customer support team without having to struggle with technical product details.
