Original topic:

HW-Q800A Soundbar center muffled voice/dialog with Dolby Atmos content

(Topic created on: 05-16-2022 10:23 PM)
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Samsung_Ddx8mYR
Beginner Level 2
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Connected with my PC through HDMI 2.1 cable, input source is Dolby Atmos content
At the first when I get the soundbar, everything works fine
As I believe after the latest firmware update (HW-Q800AWWB-1010.1), this problem start to occur
The center channel voice/dialog became quiet or muffled from time to time
Sometimes it could be fix by pause for a while or changing the volume of the soundbar (sometimes not)
but this issue is quite annoying as it really affect your movie/game experience
I tried soft reset or even hard reset doesn't help
Do try to reinstall firmware through usb service port but no update process happen (might because the firmware is already the latest)
Is there any permanent fix regards this issue or am I able to downgrade to older firmware?

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ViWo23
Active Level 3
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Does it got anything to do with the Adaptive Sound or Virtual Surround settings.? I believe firmware downgrade can only be done at service centre.
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