Microsoft is working with Google to help fix a problem YouTube users are having on the Windows platform.
Dale Curtis, who works with HTML5 Media at Google, complains that YouTube receives hundreds of complaints each day, 95% from Windows users, complaining that their video was playing without audio.
Dale identified 3 main issues:
- User error: A user may inadvertently put YouTube into a muted state.
- OS Issues: Accidental device fall over falls into this category of error; for example, if the user has 2x DP/HDMI monitors w/ only 1 audio connection, the output device may change between the two.
- Driver issues: 1st or 3rd party drivers can cause audio output to hang. Of course, Windows is the only consumer desktop OS with ODM integration. Higher rates of peripheral connection (HDMI monitors with independent volume, USB sound cards, etc.) creates additional ways for audio to fail.
Dale proposed that YouTube and Microsoft collaborate on driver testing and bug fixing and investigating issues.
