Awful Responses From Samsung

[TotallEChill]

Hey, so as you all know, we are now 3 beta versions deep. Till the last 30 minutes or so I had not once recieved a reaponse to the error reporting section. Not responding this long was already kinda....questionable. But to add insult, the responses are mostly less than a full sentence denying issues. This one here really got me. I'm positive others had this same issue for quite awhile. So hearing them say it's not an issue is...really irritating. Anyone else just now getting responses? Seems like this is saying "well, I don't see a problem so 🤷‍♂️"

UPDATE: Since writing I've recieved even more non feedback. They're literally telling me on every one that "sorry, we don't see an issue, so there isn't one" what kinda answers are these? They want feedback, but act like everything is fine 🤔

[Zach1776]

I regret installing this beta

[SamsungUSABetaTeam]

Thank you very much for your post. We believe it will be helpful for us in identifying and providing a solution to your issue if you could provide the logs just after this particular issue has occurred on your device. We appreciate your contribution to the Beta community.

[TotallEChill]

I have been though. Everytime an error happens, I send a report. I guess I don't understand how it is the log doesn't show the issue.

[Artiszan]

that's not what they said here. they said that then need a log. I have had this issue but it isn't constantly. it is very random and I can't reproduce it on demand either.

[TotallEChill]

But that's the issue here. They don't see it in the log, so it didn't happen? That's the logic? Many people reported it, but we don't see it so you're wrong?

[Artiszan]

again that is not what they said though. I get why you are frustrated as I am as well as I have it happen frequently. I think they are saying that they just aren't seeing it in the log and are poorly saying that. I just reported it again as well. are you reporting the problem immediately after it happens? I haven't gotten an answer as I just reported it since I was still trying to figure things out on my end and rule out the headset. if it isn't reported right after it happens it might not be in the log as it is a rolling log as to not eat all the storage on the phone.

[Sliquid]

so are they saying to run a constant logcat to the SD card and post it?

[TotallEChill]

Honestly that'd probably be a more effective.

[Samsung_Demize]

They respond to you?