Awful Responses From Samsung

[TotallEChill]

Hey, so as you all know, we are now 3 beta versions deep. Till the last 30 minutes or so I had not once recieved a reaponse to the error reporting section. Not responding this long was already kinda....questionable. But to add insult, the responses are mostly less than a full sentence denying issues. This one here really got me. I'm positive others had this same issue for quite awhile. So hearing them say it's not an issue is...really irritating. Anyone else just now getting responses? Seems like this is saying "well, I don't see a problem so 🤷‍♂️"

UPDATE: Since writing I've recieved even more non feedback. They're literally telling me on every one that "sorry, we don't see an issue, so there isn't one" what kinda answers are these? They want feedback, but act like everything is fine 🤔

[Calder]

I get responses

[TotallEChill]

Right!? Ha, I've sent around 30 reports since the beginning and only gotten responses today.

[Dingo]

I just got a response today for an issue from the first beta build. They said it was a duplicate post on the issue. I get the feeling they are behind on the responses or just hired somebody to do it. lol.

[Calder]

We have clients who report issues related to our software and we cant recreate or see anything related in their logs.

It's because our users customize our software... same for a smartphone... each person has a different configuration, so incredibly difficult to reproduce. I know, it's frustrating for both parties.

Have you rebooted to maint mode and delete the Cache Partition?? That fixes some issues. I personally have no audio problems.

[TotallEChill]

This right here would've been a perfect response. I have tried those things and it has helped some issues yes. Thank you for the tip!

[THE_GEEK_19]

Seems like your phone never sent a full system log and hence they can't check what happened. But I believe the issue you described was fixed in beta 4. Also, remember that they have to go through thousands of error reports from different users.

[TotallEChill]

I definitely understand how massive the report amount has to be, just wish the response after waiting now 4 versions in wasn't so lackluster. The way Calder worded this type of issue would've been so much better. it at least addresses why it is they may not be able to see the issue or reproduce it. You're correct though, that issue seems to be resolved now thankfully. I appreciate all their hard work, that was just the first thing in the beta that kinda struck me the wrong way I guess.

[Artiszan]

With beta 4, it is still happening to me.