RobertG1202
Beginner Level 4
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10-15-2019 02:03 PM (Last edited 10-15-2019 02:04 PM ) in
Questions
When I'm watching a video that's saved in my gallery and I try and use the back guesture to leave the video, it simply rewinds the video by a few seconds but does not exit. I'm unable to leave the video without either deleting it or closing the gallery app altogether.
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SamsungUSABetaT eam
Community Manager
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10-17-2019 12:38 PM in
QuestionsPlease try below steps:
Settings > Apps > "Show system apps" in the top right corner,
- Select "Media Storage" > Storage > Clear data
- Select "Sec Media Storage" > Storage > Clear data
※ Note: The tag information added arbitrarily disappears but the original is preserved and other information is filled by reanalysis.
If issue persists, please send us an error report with screenshots from One UI Beta App (Beta Feedback -> Send feedback-> Error Reports -> "Select Category" -> Input frequency and Description" -> Send (Top Right Icon). We appreciate your help for supporting beta program.
